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The Collision Shop - FAQs

  • Do I have a choice where my vehicle is repaired?

    You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.


    Do I need more than one estimate?

    You are not required by law to obtain more than one estimate or appraisal.


    What is a "Direct Repair Program"?

    A "Direct Repair Program" is an agreement between the insurance company and a collision repair shop that lets the insurance company control most of the costs associated with your repair. These shops are chosen based on the level of "kickbacks" they are willing to provide the insurance company. These "kickbacks" include overlooking hidden damage, using counterfeit replacement parts, and using discounted parts needed for repairs. By agreeing to be a DRP shop, the shop will gain additional work from the insurance company for the inconvenience. Making you the victim of a "Direct Repair" scheme!


    Can my insurance company inspect my vehicle at your shop?

    Some insurance companies may want you to visit their drive-in claims center before having your care repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.


    Do I need an appointment for an estimate?

    No appointment is needed, stop by anytime, Monday through Friday from 8:00 am to 6:00 pm or Saturday from 9:00 am to 1:00 pm.


    What is a deductible?

    The deductible is the owner's portion of the accident in regards to your vehicle. The amount of the deductible is determined at the time you took out your insurance policy.

  • The Collision Shop

    Phone: (734) 722-5253

    Location

    38120 Ford Road
    Westland, MI 48185

    Business Hours

    Today 9:00 AM - 1:00 PM
    Monday - Friday 8:00 AM - 6:00 PM
    Saturday 9:00 AM - 1:00 PM
    Sunday CLOSED